Incidents and maintenance reported on status page for BoldDesk https://status.bolddesk.com/ https://d1lppblt9t2x15.cloudfront.net/logos/cfbff0a443308352a724c252e397e6f5.png https://status.bolddesk.com/ en https://status.bolddesk.com/maintenance/1078540 Thu, 01 Oct 2026 02:30:17 -0000 https://status.bolddesk.com/incident/1078540#9009cbbb85a8b887c4ee635fcb16d3b731e4424a15b08100a170058b864ce539 Maintenance Maintenance completed https://status.bolddesk.com/maintenance/1078540 Wed, 30 Sep 2026 18:18:33 -0000 https://status.bolddesk.com/incident/1078540#1d0e39dc73040ddc92bfe8449526b531992caf705bf31c2b6f537573467e7f4c Maintenance **Message:** We’re writing to inform you about a scheduled internal maintenance activity for the BoldDesk service. ### Maintenance Details * **Purpose:** Internal maintenance and system improvements * **When:** **October 1, 2026, 12:30 – 2:30 AM UTC** * **Impact:** You may experience brief service interruptions or minor glitches during this maintenance window. * **Region Affected:** All regions This maintenance is part of our ongoing efforts to improve the reliability, performance, and stability of the BoldDesk service. We’ve scheduled the activity during a low-usage period to minimize any disruption. No action is required from your side. Once the maintenance is complete, services will resume normally. If you have any questions or concerns, please feel free to reach out to us at **[support@bolddesk.com](mailto:support@bolddesk.com)**. Thank you for your understanding and continued trust in BoldDesk. https://status.bolddesk.com/maintenance/942543 Fri, 03 Jul 2026 12:00:15 -0000 https://status.bolddesk.com/incident/942543#3b4ded60022a8245a70bd6038ecd8c730efd0417c78a09d2784f7760729bb786 Maintenance **Message:** We're excited to announce that new features will be rolled out to **BoldDesk** as part of our upcoming product upgrade. ### Maintenance Details * **Purpose:** Product upgrade with new feature rollout * **When:** **July 5, 2026, 6:30 – 10:30 AM UTC** * **Impact:** During this maintenance window, you may experience brief service interruptions or minor UI glitches as the new features are deployed. * **Region Affected:** All regions This scheduled maintenance enables us to deliver the latest enhancements and improvements to BoldDesk. We've planned the deployment during a low-usage period to minimize any disruption. No action is required from your side. Once the upgrade is complete, all services will continue to operate normally, and the new features will be available. If you have any questions or need assistance, please contact us at **[support@bolddesk.com](mailto:support@bolddesk.com)**. Thank you for your patience and for choosing BoldDesk. https://status.bolddesk.com/maintenance/848337 Fri, 13 Mar 2026 08:10:04 -0000 https://status.bolddesk.com/incident/848337#c610f53996c9a5d7e1f33b1e2b221c6035f11abc4e1382ecbfbb99cfb0c876a5 Maintenance **Message:** We’re writing to inform you about a scheduled infrastructure upgrade for the BoldDesk service that will take place on Sunday. **Maintenance Details** * **Purpose:** Server upgrade and performance improvements * **When:** **March 15, 2026, 2:30 – 3:00 AM UTC** * **Impact:** You may experience a brief service interruption lasting a few minutes during this window * **Region Affected:** Europe This upgrade is part of our ongoing efforts to improve system reliability, performance, and scalability. We’ve scheduled the maintenance during a low-usage period to minimize any disruption. No action is required from your side. Once the maintenance is complete, services will resume automatically. If you have any questions or concerns, please feel free to reach out to us at **[support@bolddesk.com](mailto:support@bolddesk.com)**. Thank you for your understanding and continued trust in BoldDesk. https://status.bolddesk.com/incident/724383 Mon, 15 Sep 2025 07:01:00 -0000 https://status.bolddesk.com/incident/724383#667e057a09dcba73dcb1466840ab06a6cfc6741c960c3b5f089f8591ed1bc185 Incident We’re sorry for the disruption. Our Agent Portal is currently unavailable. What’s working: Customer Portal Email Live Chat Mobile App (iOS App , Android App: https://www.bolddesk.com/mobile-help-desk) This means your customers can still raise queries, but support reps/agent may be unable to respond through the Agent Portal until the issue is resolved. After yesterday’s update, everything was stable until this morning, when we began experiencing unusually high server usage. This is causing the disruption in the Agent Portal. Our team is investigating this with the highest priority and working to restore access as quickly as possible. https://status.bolddesk.com/incident/724383 Mon, 15 Sep 2025 05:35:00 -0000 https://status.bolddesk.com/incident/724383#36c6406c2909b749ec4cc45a40e52290c258dd75226e14ba3ef174f906da5951 Incident We are currently experiencing an unexpected service disruption impacting some BoldDesk services. Our team is investigating this with the highest priority. If this disruption is affecting your work and you need urgent assistance, please reach out to us: Email: support@bolddesk.com Live Chat: Visit https://www.bolddesk.com and connect with our team. https://status.bolddesk.com/maintenance/604580 Tue, 17 Jun 2025 14:00:20 -0000 https://status.bolddesk.com/incident/604580#4f3c32d51e6d8b3afbd0f864cf89f7081636e1ea57f978eae1950145d7898ac2 Maintenance We are currently experiencing a database service disruption impacting a subset of customers. Our engineering team is actively investigating the issue with top priority and is working to restore full functionality as swiftly as possible. We have resolved this issue. https://status.bolddesk.com/maintenance/330839 Fri, 23 Feb 2024 05:34:08 -0000 https://status.bolddesk.com/incident/330839#d3e089c1cb7c19e9a3bf8faf249320704dd098367c4ff30fd0e013a99e2b72a0 Maintenance We are experiencing a DDoS attack, so you may experience slow or intermittent service disruptions. We are actively working to mitigate the impact. The Customer App and file downloads are the only affected services.