Incidents reported on status page for BoldDesk https://status.bolddesk.com/ https://d1lppblt9t2x15.cloudfront.net/logos/cfbff0a443308352a724c252e397e6f5.png https://status.bolddesk.com/ en https://status.bolddesk.com/incident/942543 Sun, 05 Jul 2026 06:30:00 -0000 https://status.bolddesk.com/incident/942543#3b4ded60022a8245a70bd6038ecd8c730efd0417c78a09d2784f7760729bb786 **Message:** We're excited to announce that new features will be rolled out to **BoldDesk** as part of our upcoming product upgrade. ### Maintenance Details * **Purpose:** Product upgrade with new feature rollout * **When:** **July 5, 2026, 6:30 – 10:30 AM UTC** * **Impact:** During this maintenance window, you may experience brief service interruptions or minor UI glitches as the new features are deployed. * **Region Affected:** All regions This scheduled maintenance enables us to deliver the latest enhancements and improvements to BoldDesk. We've planned the deployment during a low-usage period to minimize any disruption. No action is required from your side. Once the upgrade is complete, all services will continue to operate normally, and the new features will be available. If you have any questions or need assistance, please contact us at **[support@bolddesk.com](mailto:support@bolddesk.com)**. Thank you for your patience and for choosing BoldDesk. https://status.bolddesk.com/ Sat, 13 Jun 2026 20:15:39 +0000 https://status.bolddesk.com/#e5872c938831538c60bfc9ed5318c8f15d8d4dad67e811b0ce2889058104ee2c Agent Portal Login Server recovered https://status.bolddesk.com/ Sat, 13 Jun 2026 20:15:05 +0000 https://status.bolddesk.com/#e5872c938831538c60bfc9ed5318c8f15d8d4dad67e811b0ce2889058104ee2c Agent Portal Login Server went down https://status.bolddesk.com/ Sat, 23 May 2026 16:55:09 +0000 https://status.bolddesk.com/#df6ee2946d24e443c536e6f37e6734cb0d8143d9071547f83fa92ca2e6c5d0fd Customer Portal Login Server recovered https://status.bolddesk.com/ Sat, 23 May 2026 16:54:27 +0000 https://status.bolddesk.com/#df6ee2946d24e443c536e6f37e6734cb0d8143d9071547f83fa92ca2e6c5d0fd Customer Portal Login Server went down https://status.bolddesk.com/incident/848337 Sun, 15 Mar 2026 02:30:33 -0000 https://status.bolddesk.com/incident/848337#c610f53996c9a5d7e1f33b1e2b221c6035f11abc4e1382ecbfbb99cfb0c876a5 **Message:** We’re writing to inform you about a scheduled infrastructure upgrade for the BoldDesk service that will take place on Sunday. **Maintenance Details** * **Purpose:** Server upgrade and performance improvements * **When:** **March 15, 2026, 2:30 – 3:00 AM UTC** * **Impact:** You may experience a brief service interruption lasting a few minutes during this window * **Region Affected:** Europe This upgrade is part of our ongoing efforts to improve system reliability, performance, and scalability. We’ve scheduled the maintenance during a low-usage period to minimize any disruption. No action is required from your side. Once the maintenance is complete, services will resume automatically. If you have any questions or concerns, please feel free to reach out to us at **[support@bolddesk.com](mailto:support@bolddesk.com)**. Thank you for your understanding and continued trust in BoldDesk. https://status.bolddesk.com/incident/724383 Mon, 15 Sep 2025 07:01:00 -0000 https://status.bolddesk.com/incident/724383#667e057a09dcba73dcb1466840ab06a6cfc6741c960c3b5f089f8591ed1bc185 We’re sorry for the disruption. Our Agent Portal is currently unavailable. What’s working: Customer Portal Email Live Chat Mobile App (iOS App , Android App: https://www.bolddesk.com/mobile-help-desk) This means your customers can still raise queries, but support reps/agent may be unable to respond through the Agent Portal until the issue is resolved. After yesterday’s update, everything was stable until this morning, when we began experiencing unusually high server usage. This is causing the disruption in the Agent Portal. Our team is investigating this with the highest priority and working to restore access as quickly as possible. https://status.bolddesk.com/incident/724383 Mon, 15 Sep 2025 05:35:00 -0000 https://status.bolddesk.com/incident/724383#36c6406c2909b749ec4cc45a40e52290c258dd75226e14ba3ef174f906da5951 We are currently experiencing an unexpected service disruption impacting some BoldDesk services. Our team is investigating this with the highest priority. If this disruption is affecting your work and you need urgent assistance, please reach out to us: Email: support@bolddesk.com Live Chat: Visit https://www.bolddesk.com and connect with our team. https://status.bolddesk.com/incident/604580 Tue, 17 Jun 2025 14:59:57 -0000 https://status.bolddesk.com/incident/604580#837ee719f74b6933ec6b3a967c4fbb8deacad9c7c185c924b64f6a02643ac4cc Maintenance completed https://status.bolddesk.com/incident/604580 Tue, 17 Jun 2025 14:00:20 -0000 https://status.bolddesk.com/incident/604580#4f3c32d51e6d8b3afbd0f864cf89f7081636e1ea57f978eae1950145d7898ac2 We are currently experiencing a database service disruption impacting a subset of customers. Our engineering team is actively investigating the issue with top priority and is working to restore full functionality as swiftly as possible. We have resolved this issue. https://status.bolddesk.com/incident/330839 Fri, 23 Feb 2024 14:00:00 -0000 https://status.bolddesk.com/incident/330839#d3e089c1cb7c19e9a3bf8faf249320704dd098367c4ff30fd0e013a99e2b72a0 We are experiencing a DDoS attack, so you may experience slow or intermittent service disruptions. We are actively working to mitigate the impact. The Customer App and file downloads are the only affected services.