Incidents reported on status page for BoldDesk https://status.bolddesk.com/ https://d1lppblt9t2x15.cloudfront.net/logos/cfbff0a443308352a724c252e397e6f5.png https://status.bolddesk.com/ en https://status.bolddesk.com/ Mon, 20 Apr 2026 10:44:17 +0000 https://status.bolddesk.com/#5fc2a80d42d1633064d0ec8aee463a419135355231eb3f380916c08da4a87ddf Agent Portal Login Server recovered https://status.bolddesk.com/ Mon, 20 Apr 2026 10:43:29 +0000 https://status.bolddesk.com/#5fc2a80d42d1633064d0ec8aee463a419135355231eb3f380916c08da4a87ddf Agent Portal Login Server went down https://status.bolddesk.com/ Thu, 16 Apr 2026 19:06:25 +0000 https://status.bolddesk.com/#27bf393e9344ffd283b114aca6bd2334e5042d78acb1d5bdbdaa4472f638141e Agent Portal Login Server recovered https://status.bolddesk.com/ Thu, 16 Apr 2026 19:04:59 +0000 https://status.bolddesk.com/#27bf393e9344ffd283b114aca6bd2334e5042d78acb1d5bdbdaa4472f638141e Agent Portal Login Server went down https://status.bolddesk.com/ Thu, 16 Apr 2026 14:46:07 +0000 https://status.bolddesk.com/#8721103a411b6525ea5fe49e624d050b6e9713167d028efab0bc4c974874e0a0 Customer Portal Login Server recovered https://status.bolddesk.com/ Thu, 16 Apr 2026 14:45:32 +0000 https://status.bolddesk.com/#8721103a411b6525ea5fe49e624d050b6e9713167d028efab0bc4c974874e0a0 Customer Portal Login Server went down https://status.bolddesk.com/ Thu, 02 Apr 2026 11:37:29 +0000 https://status.bolddesk.com/#16c72b3240fc563fb8e47a799a1406c0712b30f37b2f4579a3c096cad942bcde Customer Portal Login Server recovered https://status.bolddesk.com/ Thu, 02 Apr 2026 11:35:34 +0000 https://status.bolddesk.com/#16c72b3240fc563fb8e47a799a1406c0712b30f37b2f4579a3c096cad942bcde Customer Portal Login Server went down https://status.bolddesk.com/incident/848337 Sun, 15 Mar 2026 02:30:33 -0000 https://status.bolddesk.com/incident/848337#c610f53996c9a5d7e1f33b1e2b221c6035f11abc4e1382ecbfbb99cfb0c876a5 **Message:** We’re writing to inform you about a scheduled infrastructure upgrade for the BoldDesk service that will take place on Sunday. **Maintenance Details** * **Purpose:** Server upgrade and performance improvements * **When:** **March 15, 2026, 2:30 – 3:00 AM UTC** * **Impact:** You may experience a brief service interruption lasting a few minutes during this window * **Region Affected:** Europe This upgrade is part of our ongoing efforts to improve system reliability, performance, and scalability. We’ve scheduled the maintenance during a low-usage period to minimize any disruption. No action is required from your side. Once the maintenance is complete, services will resume automatically. If you have any questions or concerns, please feel free to reach out to us at **[support@bolddesk.com](mailto:support@bolddesk.com)**. Thank you for your understanding and continued trust in BoldDesk. https://status.bolddesk.com/ Sat, 07 Feb 2026 12:55:03 +0000 https://status.bolddesk.com/#c6e87144c4c92dafa09ff354be7e87709e7dd9cd081c64bfae4d068bd4e4e9e9 Agent Portal Login Server recovered https://status.bolddesk.com/ Sat, 07 Feb 2026 12:53:10 +0000 https://status.bolddesk.com/#c6e87144c4c92dafa09ff354be7e87709e7dd9cd081c64bfae4d068bd4e4e9e9 Agent Portal Login Server went down https://status.bolddesk.com/ Wed, 28 Jan 2026 12:27:59 +0000 https://status.bolddesk.com/#b9c76ae9a12cf065d2294502ee300ccba5ecc02984fa335539daad268b383bcf Customer Portal recovered https://status.bolddesk.com/ Wed, 28 Jan 2026 12:24:02 +0000 https://status.bolddesk.com/#b9c76ae9a12cf065d2294502ee300ccba5ecc02984fa335539daad268b383bcf Customer Portal went down https://status.bolddesk.com/incident/724383 Mon, 15 Sep 2025 07:01:00 -0000 https://status.bolddesk.com/incident/724383#667e057a09dcba73dcb1466840ab06a6cfc6741c960c3b5f089f8591ed1bc185 We’re sorry for the disruption. Our Agent Portal is currently unavailable. What’s working: Customer Portal Email Live Chat Mobile App (iOS App , Android App: https://www.bolddesk.com/mobile-help-desk) This means your customers can still raise queries, but support reps/agent may be unable to respond through the Agent Portal until the issue is resolved. After yesterday’s update, everything was stable until this morning, when we began experiencing unusually high server usage. This is causing the disruption in the Agent Portal. Our team is investigating this with the highest priority and working to restore access as quickly as possible. https://status.bolddesk.com/incident/724383 Mon, 15 Sep 2025 05:35:00 -0000 https://status.bolddesk.com/incident/724383#36c6406c2909b749ec4cc45a40e52290c258dd75226e14ba3ef174f906da5951 We are currently experiencing an unexpected service disruption impacting some BoldDesk services. Our team is investigating this with the highest priority. If this disruption is affecting your work and you need urgent assistance, please reach out to us: Email: support@bolddesk.com Live Chat: Visit https://www.bolddesk.com and connect with our team. https://status.bolddesk.com/incident/604580 Tue, 17 Jun 2025 14:59:57 -0000 https://status.bolddesk.com/incident/604580#837ee719f74b6933ec6b3a967c4fbb8deacad9c7c185c924b64f6a02643ac4cc Maintenance completed https://status.bolddesk.com/incident/604580 Tue, 17 Jun 2025 14:00:20 -0000 https://status.bolddesk.com/incident/604580#4f3c32d51e6d8b3afbd0f864cf89f7081636e1ea57f978eae1950145d7898ac2 We are currently experiencing a database service disruption impacting a subset of customers. Our engineering team is actively investigating the issue with top priority and is working to restore full functionality as swiftly as possible. We have resolved this issue. https://status.bolddesk.com/incident/330839 Fri, 23 Feb 2024 14:00:00 -0000 https://status.bolddesk.com/incident/330839#d3e089c1cb7c19e9a3bf8faf249320704dd098367c4ff30fd0e013a99e2b72a0 We are experiencing a DDoS attack, so you may experience slow or intermittent service disruptions. We are actively working to mitigate the impact. The Customer App and file downloads are the only affected services.