Incidents reported on status page for BoldDesk https://status.bolddesk.com/ https://d1lppblt9t2x15.cloudfront.net/logos/cfbff0a443308352a724c252e397e6f5.png https://status.bolddesk.com/ en https://status.bolddesk.com/ Sat, 04 Oct 2025 17:43:53 +0000 https://status.bolddesk.com/#3d408b7547be4ce48a8e58b5117793da3440a66bdf172111d27bd8d7e6229d06 Agent Portal Login Server recovered https://status.bolddesk.com/ Sat, 04 Oct 2025 17:43:47 +0000 https://status.bolddesk.com/#edaf581b2cb1f12877b11cbea04664e3e104336058aca73069e375fc2f7555ac Customer Portal Login Server recovered https://status.bolddesk.com/ Sat, 04 Oct 2025 17:43:22 +0000 https://status.bolddesk.com/#3d408b7547be4ce48a8e58b5117793da3440a66bdf172111d27bd8d7e6229d06 Agent Portal Login Server went down https://status.bolddesk.com/ Sat, 04 Oct 2025 17:43:09 +0000 https://status.bolddesk.com/#edaf581b2cb1f12877b11cbea04664e3e104336058aca73069e375fc2f7555ac Customer Portal Login Server went down https://status.bolddesk.com/incident/724383 Mon, 15 Sep 2025 07:01:00 -0000 https://status.bolddesk.com/incident/724383#667e057a09dcba73dcb1466840ab06a6cfc6741c960c3b5f089f8591ed1bc185 We’re sorry for the disruption. Our Agent Portal is currently unavailable. What’s working: Customer Portal Email Live Chat Mobile App (iOS App , Android App: https://www.bolddesk.com/mobile-help-desk) This means your customers can still raise queries, but support reps/agent may be unable to respond through the Agent Portal until the issue is resolved. After yesterday’s update, everything was stable until this morning, when we began experiencing unusually high server usage. This is causing the disruption in the Agent Portal. Our team is investigating this with the highest priority and working to restore access as quickly as possible. https://status.bolddesk.com/incident/724383 Mon, 15 Sep 2025 07:01:00 -0000 https://status.bolddesk.com/incident/724383#667e057a09dcba73dcb1466840ab06a6cfc6741c960c3b5f089f8591ed1bc185 We’re sorry for the disruption. Our Agent Portal is currently unavailable. What’s working: Customer Portal Email Live Chat Mobile App (iOS App , Android App: https://www.bolddesk.com/mobile-help-desk) This means your customers can still raise queries, but support reps/agent may be unable to respond through the Agent Portal until the issue is resolved. After yesterday’s update, everything was stable until this morning, when we began experiencing unusually high server usage. This is causing the disruption in the Agent Portal. Our team is investigating this with the highest priority and working to restore access as quickly as possible. https://status.bolddesk.com/incident/724383 Mon, 15 Sep 2025 05:35:00 -0000 https://status.bolddesk.com/incident/724383#36c6406c2909b749ec4cc45a40e52290c258dd75226e14ba3ef174f906da5951 We are currently experiencing an unexpected service disruption impacting some BoldDesk services. Our team is investigating this with the highest priority. If this disruption is affecting your work and you need urgent assistance, please reach out to us: Email: support@bolddesk.com Live Chat: Visit https://www.bolddesk.com and connect with our team. https://status.bolddesk.com/incident/724383 Mon, 15 Sep 2025 05:35:00 -0000 https://status.bolddesk.com/incident/724383#36c6406c2909b749ec4cc45a40e52290c258dd75226e14ba3ef174f906da5951 We are currently experiencing an unexpected service disruption impacting some BoldDesk services. Our team is investigating this with the highest priority. If this disruption is affecting your work and you need urgent assistance, please reach out to us: Email: support@bolddesk.com Live Chat: Visit https://www.bolddesk.com and connect with our team. https://status.bolddesk.com/ Sat, 06 Sep 2025 16:46:58 +0000 https://status.bolddesk.com/#f8e7c6655961efc761ee0c11eebbb113f3b5bf23a597e20a8fa71d4e17c648ef Agent Portal Login Server recovered https://status.bolddesk.com/ Sat, 06 Sep 2025 16:46:57 +0000 https://status.bolddesk.com/#e83fc486ddf933726e4de97718a6059bf68bbaca56895ddee212a51d8bdab5ce Customer Portal Login Server recovered https://status.bolddesk.com/ Sat, 06 Sep 2025 16:46:16 +0000 https://status.bolddesk.com/#e83fc486ddf933726e4de97718a6059bf68bbaca56895ddee212a51d8bdab5ce Customer Portal Login Server went down https://status.bolddesk.com/ Sat, 06 Sep 2025 16:45:57 +0000 https://status.bolddesk.com/#f8e7c6655961efc761ee0c11eebbb113f3b5bf23a597e20a8fa71d4e17c648ef Agent Portal Login Server went down https://status.bolddesk.com/ Mon, 25 Aug 2025 14:49:51 +0000 https://status.bolddesk.com/#0cbc5d96bc10f7cf585c3f283b52da7625a63eedde78abc57fc8d528bf18091d Agent Portal Login Server recovered https://status.bolddesk.com/ Mon, 25 Aug 2025 14:48:39 +0000 https://status.bolddesk.com/#3aa33ef3613fae66309725803e036bf4e88ae5ce34ccd133e8ebe64a8644aa52 Customer Portal Login Server recovered https://status.bolddesk.com/ Mon, 25 Aug 2025 14:47:27 +0000 https://status.bolddesk.com/#3aa33ef3613fae66309725803e036bf4e88ae5ce34ccd133e8ebe64a8644aa52 Customer Portal Login Server went down https://status.bolddesk.com/ Mon, 25 Aug 2025 14:47:18 +0000 https://status.bolddesk.com/#0cbc5d96bc10f7cf585c3f283b52da7625a63eedde78abc57fc8d528bf18091d Agent Portal Login Server went down https://status.bolddesk.com/ Mon, 25 Aug 2025 14:18:48 +0000 https://status.bolddesk.com/#a9864ac7dcf77b6295a37d9457b600281a8853e71a8a973b87a3b3a6261bd10c Agent Portal Login Server recovered https://status.bolddesk.com/ Mon, 25 Aug 2025 14:18:25 +0000 https://status.bolddesk.com/#944b7217dc66716c6c95beeb2234983e6d4dc9f1917fe1353fc0d1b72fc88ff8 Customer Portal Login Server recovered https://status.bolddesk.com/ Mon, 25 Aug 2025 14:16:05 +0000 https://status.bolddesk.com/#a9864ac7dcf77b6295a37d9457b600281a8853e71a8a973b87a3b3a6261bd10c Agent Portal Login Server went down https://status.bolddesk.com/ Mon, 25 Aug 2025 14:15:53 +0000 https://status.bolddesk.com/#944b7217dc66716c6c95beeb2234983e6d4dc9f1917fe1353fc0d1b72fc88ff8 Customer Portal Login Server went down https://status.bolddesk.com/ Sat, 23 Aug 2025 21:01:30 +0000 https://status.bolddesk.com/#cb3ad37946f485b419da824c3b0db80c3d01e6b6410c4278ee918727add3751a Agent Portal Login Server recovered https://status.bolddesk.com/ Sat, 23 Aug 2025 21:00:52 +0000 https://status.bolddesk.com/#cb3ad37946f485b419da824c3b0db80c3d01e6b6410c4278ee918727add3751a Agent Portal Login Server went down https://status.bolddesk.com/ Sat, 16 Aug 2025 16:30:07 +0000 https://status.bolddesk.com/#1d0f15a80d53ded7d05484e217cf032ea61f7ff6126d7c4984d5780299acf24a Agent Portal Login Server recovered https://status.bolddesk.com/ Sat, 16 Aug 2025 16:29:52 +0000 https://status.bolddesk.com/#3a73372254a7c0aca1f1e868b52b515489f6cd5a6c9424e21ac870acd4f91a1d Customer Portal Login Server recovered https://status.bolddesk.com/ Sat, 16 Aug 2025 16:29:22 +0000 https://status.bolddesk.com/#1d0f15a80d53ded7d05484e217cf032ea61f7ff6126d7c4984d5780299acf24a Agent Portal Login Server went down https://status.bolddesk.com/ Sat, 16 Aug 2025 16:29:11 +0000 https://status.bolddesk.com/#3a73372254a7c0aca1f1e868b52b515489f6cd5a6c9424e21ac870acd4f91a1d Customer Portal Login Server went down https://status.bolddesk.com/ Wed, 06 Aug 2025 03:34:55 +0000 https://status.bolddesk.com/#f6ece73e37016950053249067fe8d15acb3a47b6057c510bac850a67668243c8 Customer Portal recovered https://status.bolddesk.com/ Wed, 06 Aug 2025 03:34:37 +0000 https://status.bolddesk.com/#52049f6753fc259b725dbcadc06d37b16c1363df3f86946d0cf33901d010b156 Agent Portal Login Server recovered https://status.bolddesk.com/ Wed, 06 Aug 2025 03:34:30 +0000 https://status.bolddesk.com/#ec71104dd86f112784f828f53814faf69bd88b1bf268fc758a3cd0687c9433d5 Customer Portal Login Server recovered https://status.bolddesk.com/ Wed, 06 Aug 2025 03:18:15 +0000 https://status.bolddesk.com/#52049f6753fc259b725dbcadc06d37b16c1363df3f86946d0cf33901d010b156 Agent Portal Login Server went down https://status.bolddesk.com/ Wed, 06 Aug 2025 03:18:10 +0000 https://status.bolddesk.com/#ec71104dd86f112784f828f53814faf69bd88b1bf268fc758a3cd0687c9433d5 Customer Portal Login Server went down https://status.bolddesk.com/ Wed, 06 Aug 2025 03:18:03 +0000 https://status.bolddesk.com/#f6ece73e37016950053249067fe8d15acb3a47b6057c510bac850a67668243c8 Customer Portal went down https://status.bolddesk.com/ Sat, 02 Aug 2025 22:07:45 +0000 https://status.bolddesk.com/#9c84b2453680d7e1a114bdc42f371d2f13197d09e108c52ea844c12665b61c91 Agent Portal Login Server recovered https://status.bolddesk.com/ Sat, 02 Aug 2025 22:06:55 +0000 https://status.bolddesk.com/#9c84b2453680d7e1a114bdc42f371d2f13197d09e108c52ea844c12665b61c91 Agent Portal Login Server went down https://status.bolddesk.com/ Sat, 26 Jul 2025 22:26:05 +0000 https://status.bolddesk.com/#23eb7ac15c0eff05bfb2e2054ba32bc34f2a36113a871a320550d211830aa0fa Customer Portal Login Server recovered https://status.bolddesk.com/ Sat, 26 Jul 2025 22:25:07 +0000 https://status.bolddesk.com/#23eb7ac15c0eff05bfb2e2054ba32bc34f2a36113a871a320550d211830aa0fa Customer Portal Login Server went down https://status.bolddesk.com/incident/604580 Tue, 17 Jun 2025 14:59:57 -0000 https://status.bolddesk.com/incident/604580#837ee719f74b6933ec6b3a967c4fbb8deacad9c7c185c924b64f6a02643ac4cc Maintenance completed https://status.bolddesk.com/incident/604580 Tue, 17 Jun 2025 14:59:57 -0000 https://status.bolddesk.com/incident/604580#837ee719f74b6933ec6b3a967c4fbb8deacad9c7c185c924b64f6a02643ac4cc Maintenance completed https://status.bolddesk.com/incident/604580 Tue, 17 Jun 2025 14:59:57 -0000 https://status.bolddesk.com/incident/604580#837ee719f74b6933ec6b3a967c4fbb8deacad9c7c185c924b64f6a02643ac4cc Maintenance completed https://status.bolddesk.com/incident/604580 Tue, 17 Jun 2025 14:59:57 -0000 https://status.bolddesk.com/incident/604580#837ee719f74b6933ec6b3a967c4fbb8deacad9c7c185c924b64f6a02643ac4cc Maintenance completed https://status.bolddesk.com/incident/604580 Tue, 17 Jun 2025 14:59:57 -0000 https://status.bolddesk.com/incident/604580#837ee719f74b6933ec6b3a967c4fbb8deacad9c7c185c924b64f6a02643ac4cc Maintenance completed https://status.bolddesk.com/incident/604580 Tue, 17 Jun 2025 14:00:20 -0000 https://status.bolddesk.com/incident/604580#4f3c32d51e6d8b3afbd0f864cf89f7081636e1ea57f978eae1950145d7898ac2 We are currently experiencing a database service disruption impacting a subset of customers. Our engineering team is actively investigating the issue with top priority and is working to restore full functionality as swiftly as possible. We have resolved this issue. https://status.bolddesk.com/incident/604580 Tue, 17 Jun 2025 14:00:20 -0000 https://status.bolddesk.com/incident/604580#4f3c32d51e6d8b3afbd0f864cf89f7081636e1ea57f978eae1950145d7898ac2 We are currently experiencing a database service disruption impacting a subset of customers. Our engineering team is actively investigating the issue with top priority and is working to restore full functionality as swiftly as possible. We have resolved this issue. https://status.bolddesk.com/incident/604580 Tue, 17 Jun 2025 14:00:20 -0000 https://status.bolddesk.com/incident/604580#4f3c32d51e6d8b3afbd0f864cf89f7081636e1ea57f978eae1950145d7898ac2 We are currently experiencing a database service disruption impacting a subset of customers. Our engineering team is actively investigating the issue with top priority and is working to restore full functionality as swiftly as possible. We have resolved this issue. https://status.bolddesk.com/incident/604580 Tue, 17 Jun 2025 14:00:20 -0000 https://status.bolddesk.com/incident/604580#4f3c32d51e6d8b3afbd0f864cf89f7081636e1ea57f978eae1950145d7898ac2 We are currently experiencing a database service disruption impacting a subset of customers. Our engineering team is actively investigating the issue with top priority and is working to restore full functionality as swiftly as possible. We have resolved this issue. https://status.bolddesk.com/incident/604580 Tue, 17 Jun 2025 14:00:20 -0000 https://status.bolddesk.com/incident/604580#4f3c32d51e6d8b3afbd0f864cf89f7081636e1ea57f978eae1950145d7898ac2 We are currently experiencing a database service disruption impacting a subset of customers. Our engineering team is actively investigating the issue with top priority and is working to restore full functionality as swiftly as possible. We have resolved this issue. https://status.bolddesk.com/incident/330839 Sat, 24 Feb 2024 15:00:00 -0000 https://status.bolddesk.com/incident/330839#83d86d3ae1fa0c89092e41085c30a8655ba036a657de668eb639aa63c6a17287 Maintenance completed https://status.bolddesk.com/incident/330839 Sat, 24 Feb 2024 15:00:00 -0000 https://status.bolddesk.com/incident/330839#83d86d3ae1fa0c89092e41085c30a8655ba036a657de668eb639aa63c6a17287 Maintenance completed https://status.bolddesk.com/incident/330839 Fri, 23 Feb 2024 14:00:00 -0000 https://status.bolddesk.com/incident/330839#d3e089c1cb7c19e9a3bf8faf249320704dd098367c4ff30fd0e013a99e2b72a0 We are experiencing a DDoS attack, so you may experience slow or intermittent service disruptions. We are actively working to mitigate the impact. The Customer App and file downloads are the only affected services. https://status.bolddesk.com/incident/330839 Fri, 23 Feb 2024 14:00:00 -0000 https://status.bolddesk.com/incident/330839#d3e089c1cb7c19e9a3bf8faf249320704dd098367c4ff30fd0e013a99e2b72a0 We are experiencing a DDoS attack, so you may experience slow or intermittent service disruptions. We are actively working to mitigate the impact. The Customer App and file downloads are the only affected services.