Incidents reported on status page for BoldDesk https://status.bolddesk.com/ https://d1lppblt9t2x15.cloudfront.net/logos/cfbff0a443308352a724c252e397e6f5.png https://status.bolddesk.com/ en https://status.bolddesk.com/ Sat, 07 Feb 2026 12:55:03 +0000 https://status.bolddesk.com/#c6e87144c4c92dafa09ff354be7e87709e7dd9cd081c64bfae4d068bd4e4e9e9 Agent Portal Login Server recovered https://status.bolddesk.com/ Sat, 07 Feb 2026 12:53:10 +0000 https://status.bolddesk.com/#c6e87144c4c92dafa09ff354be7e87709e7dd9cd081c64bfae4d068bd4e4e9e9 Agent Portal Login Server went down https://status.bolddesk.com/ Wed, 28 Jan 2026 12:27:59 +0000 https://status.bolddesk.com/#b9c76ae9a12cf065d2294502ee300ccba5ecc02984fa335539daad268b383bcf Customer Portal recovered https://status.bolddesk.com/ Wed, 28 Jan 2026 12:24:02 +0000 https://status.bolddesk.com/#b9c76ae9a12cf065d2294502ee300ccba5ecc02984fa335539daad268b383bcf Customer Portal went down https://status.bolddesk.com/ Sun, 25 Jan 2026 03:01:35 +0000 https://status.bolddesk.com/#50d31af9bea4524d1e7efea8ade62bb9a8925c1cc347c66ae07516f3adcddd9e Agent Portal Login Server recovered https://status.bolddesk.com/ Sun, 25 Jan 2026 03:00:41 +0000 https://status.bolddesk.com/#50d31af9bea4524d1e7efea8ade62bb9a8925c1cc347c66ae07516f3adcddd9e Agent Portal Login Server went down https://status.bolddesk.com/ Thu, 22 Jan 2026 06:27:41 +0000 https://status.bolddesk.com/#aee20cbf060d8abffb33280f910ee872e0ed6c91f3d3e95545beb36373a38dd6 Agent Portal Login Server recovered https://status.bolddesk.com/ Thu, 22 Jan 2026 06:22:16 +0000 https://status.bolddesk.com/#aee20cbf060d8abffb33280f910ee872e0ed6c91f3d3e95545beb36373a38dd6 Agent Portal Login Server went down https://status.bolddesk.com/ Mon, 19 Jan 2026 04:50:58 +0000 https://status.bolddesk.com/#12fb6e2ea634132acc732917502ee52bafb945c35e3abe2a1bcdd6231e65a35a Agent Portal Login Server recovered https://status.bolddesk.com/ Mon, 19 Jan 2026 04:50:16 +0000 https://status.bolddesk.com/#12fb6e2ea634132acc732917502ee52bafb945c35e3abe2a1bcdd6231e65a35a Agent Portal Login Server went down https://status.bolddesk.com/ Sat, 13 Dec 2025 17:20:21 +0000 https://status.bolddesk.com/#decb3c7ddaffff97e8ba57dc349f037fe979e3be2e712653b99d18d39ce10944 Agent Portal Login Server recovered https://status.bolddesk.com/ Sat, 13 Dec 2025 17:20:00 +0000 https://status.bolddesk.com/#78636d16b3d78ee88fe8014de1d202f909ebb0c6ab1bbf307c697380a0bbc7f3 Customer Portal Login Server recovered https://status.bolddesk.com/ Sat, 13 Dec 2025 17:19:30 +0000 https://status.bolddesk.com/#decb3c7ddaffff97e8ba57dc349f037fe979e3be2e712653b99d18d39ce10944 Agent Portal Login Server went down https://status.bolddesk.com/ Sat, 13 Dec 2025 17:19:24 +0000 https://status.bolddesk.com/#78636d16b3d78ee88fe8014de1d202f909ebb0c6ab1bbf307c697380a0bbc7f3 Customer Portal Login Server went down https://status.bolddesk.com/incident/724383 Mon, 15 Sep 2025 07:01:00 -0000 https://status.bolddesk.com/incident/724383#667e057a09dcba73dcb1466840ab06a6cfc6741c960c3b5f089f8591ed1bc185 We’re sorry for the disruption. Our Agent Portal is currently unavailable. What’s working: Customer Portal Email Live Chat Mobile App (iOS App , Android App: https://www.bolddesk.com/mobile-help-desk) This means your customers can still raise queries, but support reps/agent may be unable to respond through the Agent Portal until the issue is resolved. After yesterday’s update, everything was stable until this morning, when we began experiencing unusually high server usage. This is causing the disruption in the Agent Portal. Our team is investigating this with the highest priority and working to restore access as quickly as possible. https://status.bolddesk.com/incident/724383 Mon, 15 Sep 2025 07:01:00 -0000 https://status.bolddesk.com/incident/724383#667e057a09dcba73dcb1466840ab06a6cfc6741c960c3b5f089f8591ed1bc185 We’re sorry for the disruption. Our Agent Portal is currently unavailable. What’s working: Customer Portal Email Live Chat Mobile App (iOS App , Android App: https://www.bolddesk.com/mobile-help-desk) This means your customers can still raise queries, but support reps/agent may be unable to respond through the Agent Portal until the issue is resolved. After yesterday’s update, everything was stable until this morning, when we began experiencing unusually high server usage. This is causing the disruption in the Agent Portal. Our team is investigating this with the highest priority and working to restore access as quickly as possible. https://status.bolddesk.com/incident/724383 Mon, 15 Sep 2025 05:35:00 -0000 https://status.bolddesk.com/incident/724383#36c6406c2909b749ec4cc45a40e52290c258dd75226e14ba3ef174f906da5951 We are currently experiencing an unexpected service disruption impacting some BoldDesk services. Our team is investigating this with the highest priority. If this disruption is affecting your work and you need urgent assistance, please reach out to us: Email: support@bolddesk.com Live Chat: Visit https://www.bolddesk.com and connect with our team. https://status.bolddesk.com/incident/724383 Mon, 15 Sep 2025 05:35:00 -0000 https://status.bolddesk.com/incident/724383#36c6406c2909b749ec4cc45a40e52290c258dd75226e14ba3ef174f906da5951 We are currently experiencing an unexpected service disruption impacting some BoldDesk services. Our team is investigating this with the highest priority. If this disruption is affecting your work and you need urgent assistance, please reach out to us: Email: support@bolddesk.com Live Chat: Visit https://www.bolddesk.com and connect with our team. https://status.bolddesk.com/incident/604580 Tue, 17 Jun 2025 14:59:57 -0000 https://status.bolddesk.com/incident/604580#837ee719f74b6933ec6b3a967c4fbb8deacad9c7c185c924b64f6a02643ac4cc Maintenance completed https://status.bolddesk.com/incident/604580 Tue, 17 Jun 2025 14:59:57 -0000 https://status.bolddesk.com/incident/604580#837ee719f74b6933ec6b3a967c4fbb8deacad9c7c185c924b64f6a02643ac4cc Maintenance completed https://status.bolddesk.com/incident/604580 Tue, 17 Jun 2025 14:59:57 -0000 https://status.bolddesk.com/incident/604580#837ee719f74b6933ec6b3a967c4fbb8deacad9c7c185c924b64f6a02643ac4cc Maintenance completed https://status.bolddesk.com/incident/604580 Tue, 17 Jun 2025 14:59:57 -0000 https://status.bolddesk.com/incident/604580#837ee719f74b6933ec6b3a967c4fbb8deacad9c7c185c924b64f6a02643ac4cc Maintenance completed https://status.bolddesk.com/incident/604580 Tue, 17 Jun 2025 14:59:57 -0000 https://status.bolddesk.com/incident/604580#837ee719f74b6933ec6b3a967c4fbb8deacad9c7c185c924b64f6a02643ac4cc Maintenance completed https://status.bolddesk.com/incident/604580 Tue, 17 Jun 2025 14:00:20 -0000 https://status.bolddesk.com/incident/604580#4f3c32d51e6d8b3afbd0f864cf89f7081636e1ea57f978eae1950145d7898ac2 We are currently experiencing a database service disruption impacting a subset of customers. Our engineering team is actively investigating the issue with top priority and is working to restore full functionality as swiftly as possible. We have resolved this issue. https://status.bolddesk.com/incident/604580 Tue, 17 Jun 2025 14:00:20 -0000 https://status.bolddesk.com/incident/604580#4f3c32d51e6d8b3afbd0f864cf89f7081636e1ea57f978eae1950145d7898ac2 We are currently experiencing a database service disruption impacting a subset of customers. Our engineering team is actively investigating the issue with top priority and is working to restore full functionality as swiftly as possible. We have resolved this issue. https://status.bolddesk.com/incident/604580 Tue, 17 Jun 2025 14:00:20 -0000 https://status.bolddesk.com/incident/604580#4f3c32d51e6d8b3afbd0f864cf89f7081636e1ea57f978eae1950145d7898ac2 We are currently experiencing a database service disruption impacting a subset of customers. Our engineering team is actively investigating the issue with top priority and is working to restore full functionality as swiftly as possible. We have resolved this issue. https://status.bolddesk.com/incident/604580 Tue, 17 Jun 2025 14:00:20 -0000 https://status.bolddesk.com/incident/604580#4f3c32d51e6d8b3afbd0f864cf89f7081636e1ea57f978eae1950145d7898ac2 We are currently experiencing a database service disruption impacting a subset of customers. Our engineering team is actively investigating the issue with top priority and is working to restore full functionality as swiftly as possible. We have resolved this issue. https://status.bolddesk.com/incident/604580 Tue, 17 Jun 2025 14:00:20 -0000 https://status.bolddesk.com/incident/604580#4f3c32d51e6d8b3afbd0f864cf89f7081636e1ea57f978eae1950145d7898ac2 We are currently experiencing a database service disruption impacting a subset of customers. Our engineering team is actively investigating the issue with top priority and is working to restore full functionality as swiftly as possible. We have resolved this issue. https://status.bolddesk.com/incident/330839 Sat, 24 Feb 2024 15:00:00 -0000 https://status.bolddesk.com/incident/330839#83d86d3ae1fa0c89092e41085c30a8655ba036a657de668eb639aa63c6a17287 Maintenance completed https://status.bolddesk.com/incident/330839 Sat, 24 Feb 2024 15:00:00 -0000 https://status.bolddesk.com/incident/330839#83d86d3ae1fa0c89092e41085c30a8655ba036a657de668eb639aa63c6a17287 Maintenance completed https://status.bolddesk.com/incident/330839 Fri, 23 Feb 2024 14:00:00 -0000 https://status.bolddesk.com/incident/330839#d3e089c1cb7c19e9a3bf8faf249320704dd098367c4ff30fd0e013a99e2b72a0 We are experiencing a DDoS attack, so you may experience slow or intermittent service disruptions. We are actively working to mitigate the impact. The Customer App and file downloads are the only affected services. https://status.bolddesk.com/incident/330839 Fri, 23 Feb 2024 14:00:00 -0000 https://status.bolddesk.com/incident/330839#d3e089c1cb7c19e9a3bf8faf249320704dd098367c4ff30fd0e013a99e2b72a0 We are experiencing a DDoS attack, so you may experience slow or intermittent service disruptions. We are actively working to mitigate the impact. The Customer App and file downloads are the only affected services.