Incidents reported on status page for BoldDesk https://status.bolddesk.com/ https://d1lppblt9t2x15.cloudfront.net/logos/cfbff0a443308352a724c252e397e6f5.png https://status.bolddesk.com/ en https://status.bolddesk.com/ Tue, 02 Dec 2025 21:50:30 +0000 https://status.bolddesk.com/#521e59bd219df9fc37fe07aed4033169b27d963b4f420cf0a27cb9ca70d5fd97 Customer Portal recovered https://status.bolddesk.com/ Tue, 02 Dec 2025 21:50:02 +0000 https://status.bolddesk.com/#1927304b09fe670202d80c3252f6d1c875dd4fcec4f00813cdf52d1fd3eacb36 Agent Portal Login Server recovered https://status.bolddesk.com/ Tue, 02 Dec 2025 21:50:00 +0000 https://status.bolddesk.com/#893c68bb0bbdcd9c929f2591e7be3eafd72b0ce3bcb64262b1b6597c41827ac9 Customer Portal Login Server recovered https://status.bolddesk.com/ Tue, 02 Dec 2025 21:46:03 +0000 https://status.bolddesk.com/#521e59bd219df9fc37fe07aed4033169b27d963b4f420cf0a27cb9ca70d5fd97 Customer Portal went down https://status.bolddesk.com/ Tue, 02 Dec 2025 21:45:43 +0000 https://status.bolddesk.com/#893c68bb0bbdcd9c929f2591e7be3eafd72b0ce3bcb64262b1b6597c41827ac9 Customer Portal Login Server went down https://status.bolddesk.com/ Tue, 02 Dec 2025 21:45:24 +0000 https://status.bolddesk.com/#1927304b09fe670202d80c3252f6d1c875dd4fcec4f00813cdf52d1fd3eacb36 Agent Portal Login Server went down https://status.bolddesk.com/ Sat, 08 Nov 2025 17:33:36 +0000 https://status.bolddesk.com/#cfaae3c45429a0d81d9c70c75918392f5052830d5439a692de059efdd883ea15 Customer Portal Login Server recovered https://status.bolddesk.com/ Sat, 08 Nov 2025 17:33:27 +0000 https://status.bolddesk.com/#1d5fbffc95189511c539582a2429a5351fb9aa0260c63bb3ccb572687141ce7c Agent Portal Login Server recovered https://status.bolddesk.com/ Sat, 08 Nov 2025 17:32:41 +0000 https://status.bolddesk.com/#1d5fbffc95189511c539582a2429a5351fb9aa0260c63bb3ccb572687141ce7c Agent Portal Login Server went down https://status.bolddesk.com/ Sat, 08 Nov 2025 17:32:32 +0000 https://status.bolddesk.com/#cfaae3c45429a0d81d9c70c75918392f5052830d5439a692de059efdd883ea15 Customer Portal Login Server went down https://status.bolddesk.com/ Sat, 18 Oct 2025 18:58:36 +0000 https://status.bolddesk.com/#b95b01083f2da9668bcd3ab96aba8a483819d44a38cb5216597d6ef4705a4df2 Customer Portal Login Server recovered https://status.bolddesk.com/ Sat, 18 Oct 2025 18:58:28 +0000 https://status.bolddesk.com/#3ea8033bbadfaef624cff1fba7930ca4a45de7fbfa9cd3f8d998813e6815f944 Agent Portal Login Server recovered https://status.bolddesk.com/ Sat, 18 Oct 2025 18:57:43 +0000 https://status.bolddesk.com/#3ea8033bbadfaef624cff1fba7930ca4a45de7fbfa9cd3f8d998813e6815f944 Agent Portal Login Server went down https://status.bolddesk.com/ Sat, 18 Oct 2025 18:57:34 +0000 https://status.bolddesk.com/#b95b01083f2da9668bcd3ab96aba8a483819d44a38cb5216597d6ef4705a4df2 Customer Portal Login Server went down https://status.bolddesk.com/ Sat, 04 Oct 2025 17:43:53 +0000 https://status.bolddesk.com/#3d408b7547be4ce48a8e58b5117793da3440a66bdf172111d27bd8d7e6229d06 Agent Portal Login Server recovered https://status.bolddesk.com/ Sat, 04 Oct 2025 17:43:47 +0000 https://status.bolddesk.com/#edaf581b2cb1f12877b11cbea04664e3e104336058aca73069e375fc2f7555ac Customer Portal Login Server recovered https://status.bolddesk.com/ Sat, 04 Oct 2025 17:43:22 +0000 https://status.bolddesk.com/#3d408b7547be4ce48a8e58b5117793da3440a66bdf172111d27bd8d7e6229d06 Agent Portal Login Server went down https://status.bolddesk.com/ Sat, 04 Oct 2025 17:43:09 +0000 https://status.bolddesk.com/#edaf581b2cb1f12877b11cbea04664e3e104336058aca73069e375fc2f7555ac Customer Portal Login Server went down https://status.bolddesk.com/incident/724383 Mon, 15 Sep 2025 07:01:00 -0000 https://status.bolddesk.com/incident/724383#667e057a09dcba73dcb1466840ab06a6cfc6741c960c3b5f089f8591ed1bc185 We’re sorry for the disruption. Our Agent Portal is currently unavailable. What’s working: Customer Portal Email Live Chat Mobile App (iOS App , Android App: https://www.bolddesk.com/mobile-help-desk) This means your customers can still raise queries, but support reps/agent may be unable to respond through the Agent Portal until the issue is resolved. After yesterday’s update, everything was stable until this morning, when we began experiencing unusually high server usage. This is causing the disruption in the Agent Portal. Our team is investigating this with the highest priority and working to restore access as quickly as possible. https://status.bolddesk.com/incident/724383 Mon, 15 Sep 2025 07:01:00 -0000 https://status.bolddesk.com/incident/724383#667e057a09dcba73dcb1466840ab06a6cfc6741c960c3b5f089f8591ed1bc185 We’re sorry for the disruption. Our Agent Portal is currently unavailable. What’s working: Customer Portal Email Live Chat Mobile App (iOS App , Android App: https://www.bolddesk.com/mobile-help-desk) This means your customers can still raise queries, but support reps/agent may be unable to respond through the Agent Portal until the issue is resolved. After yesterday’s update, everything was stable until this morning, when we began experiencing unusually high server usage. This is causing the disruption in the Agent Portal. Our team is investigating this with the highest priority and working to restore access as quickly as possible. https://status.bolddesk.com/incident/724383 Mon, 15 Sep 2025 05:35:00 -0000 https://status.bolddesk.com/incident/724383#36c6406c2909b749ec4cc45a40e52290c258dd75226e14ba3ef174f906da5951 We are currently experiencing an unexpected service disruption impacting some BoldDesk services. Our team is investigating this with the highest priority. If this disruption is affecting your work and you need urgent assistance, please reach out to us: Email: support@bolddesk.com Live Chat: Visit https://www.bolddesk.com and connect with our team. https://status.bolddesk.com/incident/724383 Mon, 15 Sep 2025 05:35:00 -0000 https://status.bolddesk.com/incident/724383#36c6406c2909b749ec4cc45a40e52290c258dd75226e14ba3ef174f906da5951 We are currently experiencing an unexpected service disruption impacting some BoldDesk services. Our team is investigating this with the highest priority. If this disruption is affecting your work and you need urgent assistance, please reach out to us: Email: support@bolddesk.com Live Chat: Visit https://www.bolddesk.com and connect with our team. https://status.bolddesk.com/incident/604580 Tue, 17 Jun 2025 14:59:57 -0000 https://status.bolddesk.com/incident/604580#837ee719f74b6933ec6b3a967c4fbb8deacad9c7c185c924b64f6a02643ac4cc Maintenance completed https://status.bolddesk.com/incident/604580 Tue, 17 Jun 2025 14:59:57 -0000 https://status.bolddesk.com/incident/604580#837ee719f74b6933ec6b3a967c4fbb8deacad9c7c185c924b64f6a02643ac4cc Maintenance completed https://status.bolddesk.com/incident/604580 Tue, 17 Jun 2025 14:59:57 -0000 https://status.bolddesk.com/incident/604580#837ee719f74b6933ec6b3a967c4fbb8deacad9c7c185c924b64f6a02643ac4cc Maintenance completed https://status.bolddesk.com/incident/604580 Tue, 17 Jun 2025 14:59:57 -0000 https://status.bolddesk.com/incident/604580#837ee719f74b6933ec6b3a967c4fbb8deacad9c7c185c924b64f6a02643ac4cc Maintenance completed https://status.bolddesk.com/incident/604580 Tue, 17 Jun 2025 14:59:57 -0000 https://status.bolddesk.com/incident/604580#837ee719f74b6933ec6b3a967c4fbb8deacad9c7c185c924b64f6a02643ac4cc Maintenance completed https://status.bolddesk.com/incident/604580 Tue, 17 Jun 2025 14:00:20 -0000 https://status.bolddesk.com/incident/604580#4f3c32d51e6d8b3afbd0f864cf89f7081636e1ea57f978eae1950145d7898ac2 We are currently experiencing a database service disruption impacting a subset of customers. Our engineering team is actively investigating the issue with top priority and is working to restore full functionality as swiftly as possible. We have resolved this issue. https://status.bolddesk.com/incident/604580 Tue, 17 Jun 2025 14:00:20 -0000 https://status.bolddesk.com/incident/604580#4f3c32d51e6d8b3afbd0f864cf89f7081636e1ea57f978eae1950145d7898ac2 We are currently experiencing a database service disruption impacting a subset of customers. Our engineering team is actively investigating the issue with top priority and is working to restore full functionality as swiftly as possible. We have resolved this issue. https://status.bolddesk.com/incident/604580 Tue, 17 Jun 2025 14:00:20 -0000 https://status.bolddesk.com/incident/604580#4f3c32d51e6d8b3afbd0f864cf89f7081636e1ea57f978eae1950145d7898ac2 We are currently experiencing a database service disruption impacting a subset of customers. Our engineering team is actively investigating the issue with top priority and is working to restore full functionality as swiftly as possible. We have resolved this issue. https://status.bolddesk.com/incident/604580 Tue, 17 Jun 2025 14:00:20 -0000 https://status.bolddesk.com/incident/604580#4f3c32d51e6d8b3afbd0f864cf89f7081636e1ea57f978eae1950145d7898ac2 We are currently experiencing a database service disruption impacting a subset of customers. Our engineering team is actively investigating the issue with top priority and is working to restore full functionality as swiftly as possible. We have resolved this issue. https://status.bolddesk.com/incident/604580 Tue, 17 Jun 2025 14:00:20 -0000 https://status.bolddesk.com/incident/604580#4f3c32d51e6d8b3afbd0f864cf89f7081636e1ea57f978eae1950145d7898ac2 We are currently experiencing a database service disruption impacting a subset of customers. Our engineering team is actively investigating the issue with top priority and is working to restore full functionality as swiftly as possible. We have resolved this issue. https://status.bolddesk.com/incident/330839 Sat, 24 Feb 2024 15:00:00 -0000 https://status.bolddesk.com/incident/330839#83d86d3ae1fa0c89092e41085c30a8655ba036a657de668eb639aa63c6a17287 Maintenance completed https://status.bolddesk.com/incident/330839 Sat, 24 Feb 2024 15:00:00 -0000 https://status.bolddesk.com/incident/330839#83d86d3ae1fa0c89092e41085c30a8655ba036a657de668eb639aa63c6a17287 Maintenance completed https://status.bolddesk.com/incident/330839 Fri, 23 Feb 2024 14:00:00 -0000 https://status.bolddesk.com/incident/330839#d3e089c1cb7c19e9a3bf8faf249320704dd098367c4ff30fd0e013a99e2b72a0 We are experiencing a DDoS attack, so you may experience slow or intermittent service disruptions. We are actively working to mitigate the impact. The Customer App and file downloads are the only affected services. https://status.bolddesk.com/incident/330839 Fri, 23 Feb 2024 14:00:00 -0000 https://status.bolddesk.com/incident/330839#d3e089c1cb7c19e9a3bf8faf249320704dd098367c4ff30fd0e013a99e2b72a0 We are experiencing a DDoS attack, so you may experience slow or intermittent service disruptions. We are actively working to mitigate the impact. The Customer App and file downloads are the only affected services.