All services are online

Last updated on Sep 18 at 06:34am EDT

This status page automatically monitors our system and alerts if something is not working as expected. If you are experiencing any issues, please contact us at support@bolddesk.com

Agent Portal
100.000% uptime
30 days ago
Today
Customer Portal
99.987% uptime
30 days ago
Today
Incoming Email
100.000% uptime
30 days ago
Today
Developer APIs
100.000% uptime
30 days ago
Today
Developer APIs Docs
100.000% uptime
30 days ago
Today
Customer Portal Login Server
99.977% uptime
30 days ago
Today
Agent Portal Login Server
99.979% uptime
30 days ago
Today

Previous incidents

Sep 15, 2025

Service disruption — we’re investigating

Resolved Sep 15 at 03:01am EDT

We’re sorry for the disruption. Our Agent Portal is currently unavailable.

What’s working:

Customer Portal
Email
Live Chat
Mobile App (iOS App , Android App: https://www.bolddesk.com/mobile-help-desk)

This means your customers can still raise queries, but support reps/agent may be unable to respond through the Agent Portal until the issue is resolved.

After yesterday’s update, everything was stable until this morning, when we began experiencing unusually high server usage. This is caus...

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