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Resolved

Scheduled Maintenance: Product Upgrade – July 2026

Jul 5, 2026 at 6:30am UTC  –  Jul 5, 2026 at 10:30am UTC
Affected services
Agent Portal
Customer Portal
Incoming Email
Developer APIs
Developer APIs Docs
Customer Portal Login Server
Agent Portal Login Server

Resolved
Jul 5, 2026 at 10:30am UTC

Maintenance ended

Created
Jul 5, 2026 at 6:30am UTC

Message:

We're excited to announce that new features will be rolled out to BoldDesk as part of our upcoming product upgrade.

Maintenance Details

  • Purpose: Product upgrade with new feature rollout
  • When: July 5, 2026, 6:30 – 10:30 AM UTC
  • Impact: During this maintenance window, you may experience brief service interruptions or minor UI glitches as the new features are deployed.
  • Region Affected: All regions

This scheduled maintenance enables us to deliver the latest enhancements and improvements to BoldDesk. We've planned the deployment during a low-usage period to minimize any disruption. No action is required from your side. Once the upgrade is complete, all services will continue to operate normally, and the new features will be available.

If you have any questions or need assistance, please contact us at support@bolddesk.com.

Thank you for your patience and for choosing BoldDesk.